Privacy Policy

Last updated: January 2026

Aqua Guys Cleaning™ ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website or services.

Who We Are

Aqua Guys Cleaning™ is a family-run exterior cleaning company based in Milton Keynes, providing residential and commercial cleaning services including window cleaning, gutter clearing, pressure washing, vehicle valeting, and related services.

Contact details:
Phone: 01908 644 444
Email: aquaguyscleaning@outlook.com
Location: Milton Keynes, UK

Information We Collect

We may collect the following types of personal information:

Information you provide directly:

• Name
• Address and postcode
• Phone number
• Email address
• Details about your property or vehicle
• Any other information you provide when requesting a quote or booking a service

Information collected automatically:

• IP address
• Browser type and version
• Pages visited on our website
• Time and date of your visit
• Referring website

How We Use Your Information

We use your personal information to:

• Provide quotes for our services
• Schedule and deliver cleaning services
• Communicate with you about your bookings
• Send appointment reminders
• Process payments
• Respond to enquiries and provide customer support
• Improve our website and services
• Comply with legal obligations

Legal Basis for Processing

Under UK GDPR, we process your personal data on the following legal bases:

• Contract: To fulfil our contractual obligations when you book our services
• Legitimate interests: To operate our business, improve our services, and communicate with you
• Consent: Where you have given explicit consent, such as for marketing communications
• Legal obligation: To comply with applicable laws and regulations

How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Service providers: Third parties who help us operate our business (e.g., payment processors, website hosting)
• Legal requirements: When required by law, court order, or government request
• Business transfers: In the event of a merger, sale, or acquisition of our business

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including:

• Customer records: 6 years after your last transaction (for tax and legal purposes)
• Enquiries that don't result in a booking: 12 months
• Marketing preferences: Until you withdraw consent

Your Rights

Under UK data protection law, you have the following rights:

• Right of access: Request a copy of the personal data we hold about you
• Right to rectification: Request correction of inaccurate or incomplete data
• Right to erasure: Request deletion of your personal data in certain circumstances
• Right to restrict processing: Request that we limit how we use your data
• Right to data portability: Request your data in a structured, machine-readable format
• Right to object: Object to processing based on legitimate interests or for marketing purposes
• Right to withdraw consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us using the details above. We will respond to your request within one month.

Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences
• Understand how you use our website
• Improve website functionality

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

Third-Party Links

Our website may contain links to third-party websites (such as our social media profiles). We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

Security

We take reasonable measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Children's Privacy

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Complaints

If you have concerns about how we handle your personal data, please contact us first so we can try to resolve the issue. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Website: ico.org.uk
Phone: 0303 123 1113

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Aqua Guys Cleaning™
Phone: 01908 644 444
Email: aquaguyscleaning@outlook.com

Ready for a Spotless Property?

Whether it's gleaming windows, a moss-free roof or a freshly cleaned fleet, we're here to help. Contact Aqua Guys Cleaning™ today for a free, no-obligation quote.